Delivery & Returns Policy
We currently have studios based in Manchester and London (England), and are very happy to offer worldwide delivery.
All of our latex clothing is lovingly made by hand to order, so please allow up to 14 working days* before despatch, (this does not include weekends and bank holidays). Smaller orders will often be much faster, and we always strive to complete all orders as soon as possible. Please get in touch before ordering if you have a deadline, as we may be able to speed your order through production for you, depending on order volume at that time. All orders are sent via 'Tracked' and/or 'Signed For' delivery, and a tracking number will be issued by email on despatch.
*Sample Sale items, Liquids and selected fabric items/stockings are in stock, and will be despatched shortly after the order is received. If an order for these items also contains 'made-to-order' pieces, then all pieces will be shipped together after production is complete, timescale as above. We can of course discuss splitting your order, separate postage can be arranged and will be charged when necessary.
Delivery is FREE within the UK on orders over £250. We use Special Delivery with Royal Mail as standard, this is a guaranteed next day service, (before 1pm). *Delivery will not be guaranteed on Saturdays, it is quite likely to arrive, but orders despatched on a Friday will not be guaranteed until the following Monday. £8.00 will be added for UK shipping on orders under £250. (Next day delivery is not guaranteed for the day after your order is received, as each item is made to order, only the day after your order is despatched.)
For orders destined beyond the UK, £18.00 will be added to your shopping cart for P&P. You will see this added automatically at the checkout after you have entered your delivery address.
International delivery with Royal Mail will usually take between 3 - 10 working days, but the official guidelines for the International 'Tracked' and/or 'Signed For' services that we use, are to allow up to 28 working days for delivery. (We almost never hear of it taking this long!!)
We are required by law to add the cost and description of goods to each overseas delivery. Customs charges may therefore be applied, this will be decided by the destination country, and unfortunately is beyond our control, we are not able to advise on how much these charges may be. (As a guide, most shipments with a value less than €150, should not be subject to customs duties on arrival in the EU.) Please contact your local authority for accurate guidance.
20% VAT will not be charged on any order due to be delivered outside of the UK, this may help compensate for any customs charges incurred, but local VAT charges may be applied on arrival in the destination country.
As of 1st January 2021, a customs label will be required for deliveries to countries within the EU. Customs charges and VAT may apply as above.
If you have a deadline and live outside of the UK, we can happily offer prices and timescales for express delivery with our courier. Please do give as much notice as possible for us to organise this for you.
Each latex item from William Wilde is carefully made-to-order, so please allow up to 14 working days for production as above. We will always endeavour to produce and despatch as soon as possible. You will be informed if there is a significant delay.
As each latex piece is made-to-order, we unfortunately cannot accept returns or offer refunds, so please get in touch if you have any queries first, we are very happy to help with your purchase however we can. You can also find latex sizing information here.
Made-to-order fabric clothing is also not returnable, (whether or not a fabric item is made-to-order is outlined in any applicable product description), please get in touch if you are not sure before purchase.
Some of our fabric clothing is in stock and ready to ship, these items can be returned for a refund or exchange, in accordance with government guidelines. We need to be notified of the return within 14 days of your receiving the order, the item(s) must then be returned to us within the next 14 days, (28 days in total for us to receive your return). Items must be returned in good-as-new condition, and return postage is paid by the customer. (Delays with post will be taken into account regarding international returns.)
Whether an item is 'made to order' or 'in stock' is clear within each listing, but please do get in touch if you are unsure before purchase.
Each order is delivered gift wrapped, simply message us here with your order number if you would like to alter the delivery address, (but please note that the automated despatch email may not show this alteration). There is no receipt or other paperwork included in our deliveries, (though the value will be shown on the customs label for delivery to countries outside of the UK).
We despatch orders in either shiny foil envelopes or gift boxes, if for any reason you would like plain packaging, please email us with this request, and your order number, after checkout.
REFUNDS: If for any reason we need to refund your order, payment will take between 5-10 working days to clear back into your account.
You can get in touch with any further queries here.