Express Production Surcharge
*Please only purchase this product after you have discussed your deadline with our Customer Services, and we have confirmed that it is possible for us to meet it.
We can often happily speed an order through production for a particular deadline, this will depend on items within the order, delivery location, and our current production schedule. Please get in touch if you would like to discuss a specific deadline.
As all of our clothing is made to order, please bear in mind that we can only guarantee the production time and shipping date for your order; delivery time will depend on the shipping address, our Customer Services can also help with Express Shipping outside of the UK, if that is required.
Please do get in touch for more details on any of the above.
For those of you new to buying and wearing latex/rubber clothing, below are a few pointers to help you care for your pieces.
When your garment arrives it will appear matt and have a talcy covering, this is to finish the garment, seal the glue, and is the best way to send out items as they will be folded in the post.
You may choose to wear your latex/rubber like this, ie non-shiny, but if you want to shine up your latex as it is in our pictures, you can use a silicone polish or spray. The silicone polish is easy to use, and best applied with a lint free cloth. It is easier to polish clothing flat as opposed to whilst worn, you can purchase our polish here. Instructions for use are on the bottle. The spray is best applied as the garment is worn.
As you put your garment on for the first time, it will be lightly talced inside which will help, you may wish to use more talc, or alternatively a latex friendly dressing aid/lube will really help slide into the garment if it's rather tight or doesn't have a zip. A little applied to the skin and inside the garment will make all the difference! You can find William’s ‘Slide Inside’ lubricant here. A little goes a long way!
Be careful when dressing with jewellery and long nails as the rubber can tear, so try not to dig fingers in. Pale coloured latex can also discolour so avoid contact with make-up, fake tan, jewellery etc. Prolonged contact with metal and a lubricant or polish will accelerate the staining so it's best to remove piercings completely when worn if possible. Staining from metal left on the skin, can then be transferred to the garment, so it best to wash the area of the body thoroughly before dressing, if you have just removed metal accessories from the body.
Some of our clothing has metal fastenings like zips and press studs. Black latex will not stain or be discoloured by these, but if your garment is a coloured latex, then it is best to keep metal components wrapped in tissue paper when not worn, especially after using polish. Pale coloured latex can discolour quickly when in contact with metal after polishing.
To launder your latex, use a little gentle soap in luke warm water, move the garment around in it so that the water moves in and around the garment, attempt to remove stains with your fingertips. Then wash in clean luke warm water, you may wish to repeat this to be sure to remove any soap. Leave your garment to drip dry in the shower or over a bath for long enough that it is completely dry inside and out. You can then talc the inside and polish the outside to keep the rubber moisturised.
Latex will melt in heat and can discolour in sunlight, so avoid storing (or drying) on/near a radiator or window, in a wardrobe is perfect! Also hang as flatly as possible to avoid creasing. Kept like this your latex clothing will be durable and ready to wear again and again and again! For further info or advice, please don't hesitate to get in touch.
We currently have studios based in Manchester and London (England), and are very happy to offer worldwide delivery.
All of our clothing is lovingly made by hand to order, so please allow up to 14 working days before despatch, (this does not include weekends and bank holidays). Smaller orders will often be much faster, and we always strive to complete all orders as soon as possible. Please get in touch before ordering if you have a deadline, as we may be able to speed your order through production for you, depending on order volume at that time. All orders are sent via 'Tracked' and/or 'Signed For' delivery, and a tracking number will be issued by email on despatch.
Delivery is FREE within the UK on orders over £200. We use Special Delivery with Royal Mail as standard, this is a guaranteed next day service, (before 1pm). *Delivery will not be guaranteed on Saturdays, it is quite likely, but orders despatched on a Friday will not be guaranteed until the following Monday. £6.00 will be added for UK shipping on orders under £200. (Next day delivery is not guaranteed for the day after your order is received, as each item is made to order, only the day after your order is despatched.)
For orders destined beyond the UK, £15.00 will be added to your shopping cart for P&P. You will see this added automatically at the checkout after you have entered your delivery address.
International delivery with Royal Mail will usually take between 3 - 10 working days, but the official guidelines for the International 'Tracked' and/or 'Signed For' services that we use, are to allow up to 28 working days for delivery. (We only hear of it taking this long extremely rarely!!)
We are required by law to add the cost and description of goods to each overseas delivery. Customs charges may therefore be applied, this will be decided by the destination country, and unfortunately is beyond our control, we are not able to advise on how much these charges may be. (As a guide, most shipments with a value less than €150, should not be subject to customs duties on arrival in the EU.) Please contact your local authority for accurate guidance.
20% VAT will be deducted at the checkout from any order due to be delivered outside of the UK, this may help compensate for any customs charges incurred, but local VAT charges may be applied on arrival in the destination country.
As of 1st January 2021, a customs label will be required for deliveries to countries within the EU. Customs charges and VAT may apply as above.
If you have a deadline and live outside of the UK, we can happily offer prices and timescales for express delivery with our courier. Please do give as much notice as possible for us to organise this for you.
Each item from William Wilde is carefully made-to-order, so please allow up to 14 working days for production, before despatch, we will always endeavour to send out sooner than this, and you will be informed if there is a significant delay.
As each latex piece is made-to-order, we unfortunately cannot accept returns or offer refunds, so please get in touch if you have any queries first, we are very happy to help with your purchase however we can. You can also find latex sizing information here.
Each order is delivered gift wrapped, simply message us here with your order number if you would like to alter the delivery address, (but please note that the automated despatch email may not show this alteration). There is no receipt or other paperwork included in our deliveries, (though the value will be shown on the Customs label for delivery to countries outside of the UK).
We despatch orders in either shiny foil envelopes or gift boxes, if for any reason you would like plain packaging, please email us with this request, and your order number, after checkout.
You can get in touch with any further queries here.