We currently have studios based in Manchester and London (England), and are very happy to offer worldwide delivery.
All of our clothing is lovingly made by hand to order, so please allow up to 14 working days before despatch, (this does not include weekends and bank holidays). Smaller orders will often be much faster, and we always strive to complete all orders as soon as possible. Please get in touch before ordering if you have a deadline, as we may be able to speed your order through production for you, depending on order volume at that time. All orders are sent via 'Tracked' and/or 'Signed For' delivery, and a tracking number will be issued by email on despatch.
Delivery is FREE within the UK on orders over £200. We use Special Delivery with Royal Mail as standard, this is a guaranteed next day service, (before 1pm). *Delivery will not be guaranteed on Saturdays, it is quite likely, but orders despatched on a Friday will not be guaranteed until the following Monday. £6.00 will be added for UK shipping on orders under £200. (Next day delivery is not guaranteed for the day after your order is received, as each item is made to order, only the day after your order is despatched.)
For orders destined beyond the UK, £15.00 will be added to your shopping cart for P&P. You will see this added automatically at the checkout after you have entered your delivery address.
International delivery with Royal Mail will usually take between 3 - 10 working days, but the official guidelines for the International 'Tracked' and/or 'Signed For' services that we use, are to allow up to 28 working days for delivery. (We only hear of it taking this long extremely rarely!!)
We are required by law to add the cost and description of goods to each overseas delivery. Customs charges may therefore be applied, this will be decided by the destination country, and unfortunately is beyond our control, we are not able to advise on how much these charges may be. (As a guide, most shipments with a value less than €150, should not be subject to customs duties on arrival in the EU.) Please contact your local authority for accurate guidance.
20% VAT will be deducted at the checkout from any order due to be delivered outside of the UK, this may help compensate for any customs charges incurred, but local VAT charges may be applied on arrival in the destination country.
As of 1st January 2021, a customs label will be required for deliveries to countries within the EU. Customs charges and VAT may apply as above.
If you have a deadline and live outside of the UK, we can happily offer prices and timescales for express delivery with our courier. Please do give as much notice as possible for us to organise this for you.
Each item from William Wilde is carefully made-to-order, so please allow up to 14 working days for production, before despatch, we will always endeavour to send out sooner than this, and you will be informed if there is a significant delay.
As each latex piece is made-to-order, we unfortunately cannot accept returns or offer refunds, so please get in touch if you have any queries first, we are very happy to help with your purchase however we can. You can also find latex sizing information here.
Each order is delivered gift wrapped, simply message us here with your order number if you would like to alter the delivery address, (but please note that the automated despatch email may not show this alteration). There is no receipt or other paperwork included in our deliveries, (though the value will be shown on the Customs label for delivery to countries outside of the UK).
We despatch orders in either shiny foil envelopes or gift boxes, if for any reason you would like plain packaging, please email us with this request, and your order number, after checkout.
You can get in touch with any further queries here.