Delivery & Returns Policy
We currently have studios based in Manchester and London (England), and are very happy to offer international delivery worldwide. All post is sent via 'Tracked' and/or 'Signed For' delivery, so a tracking number will be issued by email on despatch.
Delivery is FREE within the UK. We use First Class Signed For post as standard, this will arrive on the next working day the majority of the time, but please allow up to 3 business days.
We can happily arrange for Guaranteed Next Day delivery for a small additional fee, but as each piece is made to order, please get in touch before ordering to check that we will be able to make your order and post before your deadline.
For orders destined beyond the UK, £12.50 will be added to your shopping cart for P&P. You will see this added automatically at the checkout after you have entered your delivery address.
International delivery with Royal Mail will usually take between 3 - 10 working days, but the official guidelines for the International 'Tracked' and/or 'Signed For' services that we use are to allow up to 28 working days for delivery. We only hear of it taking this long extremely rarely!!
If you have a deadline and live outside of the UK, we can happily offer prices and timescales for express delivery with our courier. Please do give as much notice as possible for us to organise this for you.
Each item from William Wilde is carefully made-to-order, so please allow up to 7 working days for despatch, we will always endeavour to send out sooner than this, and you will be informed if there is a delay for any reason.
As each latex piece is made-to-order we unfortunately can not accept returns or offer refunds, so please get in touch if you have any queries first, we are very happy to help with your purchase however we can. You can also find thorough latex sizing information here.
Each order is delivered gift wrapped, simply message us here with your order number if you would like to alter the delivery address, (but please note that the automated despatch email may not show this alteration).
We despatch orders in shiny foil envelopes as standard, if for any reason you would like plain packaging then please email us with your order number after checkout.